Условия обслуживания

Last updated: 6 November 2026

1. Who we are

Macarons Studio is a small home bakery run by Natnicha, a sole proprietor, in Kamala, Phuket, Thailand. Address: Royal Kamala, 23 Moo 1, Bang Wan Road, Kamala, Kathu, Phuket 83150, Thailand. You can reach us on WhatsApp at +66 95 541 6766. We reply the same day; we do not take phone calls.

These terms apply to every order placed on this website. By placing an order, you accept them.

2. Our macarons

We sell French macarons made by hand with Italian meringue, in boxes of six macarons of one flavour. The photos on this website are illustrations: every batch is handmade, so colour and shape vary slightly.

Allergens: all our macarons contain almonds and egg, and most fillings contain milk or butter. Coconut and taro also contain coconut. They are made in a home kitchen that handles other allergens, so they may contain traces of them. If you have an allergy, write to us before ordering.

3. Prices

Prices are shown in Thai baht (THB) on each product page and apply at the time of your order. Pickup is free; delivery is charged at checkout at the flat rate of your zone (see our Shipping policy).

4. Bake days and orders

We bake a few days a week, in small quantities. When you order, you book one open bake day: it is the day your boxes are ready. Orders for a bake day close 2 days before baking, at 18:00 Bangkok time, or earlier when all its boxes are booked. We buy the ingredients for exactly the boxes ordered, after orders close.

A gift message, handwritten on the card in your box, is free and limited to 150 characters.

5. Payment

We accept PromptPay QR and Thai bank transfer. Payment instructions are shown after you place your order and in your order confirmation e-mail. Please pay within 24 hours and send us the screenshot of your receipt with your order number on LINE or WhatsApp. We start your macarons only once your payment is received. An order not paid within 24 hours is cancelled.

Once your payment is checked, we confirm your bake day and your pickup or delivery time on LINE or WhatsApp.

6. Pickup and delivery

You collect your boxes for free at the entrance of Royal Kamala, or we send them by GrabExpress courier anywhere in Phuket, on your bake day, at the time agreed by message. Details, zones and rates are in our Shipping policy.

A box not collected is kept for 24 hours in the fridge, then it is lost and not refunded. If nobody receives the courier at the address given, the delivery fee is lost and a new delivery is charged again.

7. Changes and cancellations

Until orders close for your bake day, you can cancel your order with a full refund, or change the flavours, the number of boxes or the bake day, free of charge. After orders close, the ingredients are bought and your order can no longer be changed, cancelled or refunded.

If we have to cancel a bake day, or a batch fails, you choose between a full refund and the next bake day.

If a box arrives damaged, send us a photo within 24 hours of receiving it: we remake the box or refund it.

Refunds are made by bank transfer or PromptPay to the account that paid.

8. Storage

Keep your macarons in the fridge, between 4 and 6 °C, in their closed box, as soon as you get home; please do not freeze them. Take them out 15 to 20 minutes before eating. Enjoy them within 3 days of the date written on the card in your box. Keep the box out of the sun on the way home and never leave it in a parked car.

9. Orders from professionals

Villas, hotels, weddings and companies order through our quote form, from 5 boxes. Your quote states the flavours, the quantities, the date and the price. A deposit of 50% of the total books your date; the balance is due 3 days before your bake day. If you cancel more than 14 days before the bake day, we refund your deposit; between 14 and 3 days before, we keep it; less than 3 days before, the full amount is due.

10. Personal data

Natnicha, for Macarons Studio, is responsible for your personal data under Thailand's Personal Data Protection Act (PDPA). We use it only to prepare, deliver and follow up your order, and to answer you. See our Privacy policy.

11. Language and law

These terms exist in English and in other languages; the English version prevails. They are governed by the laws of Thailand. If something goes wrong, write to us first: we will always look for a fair solution.