Refund policy

Last updated: 6 November 2026

Our macarons are fresh food, baked to order for one bake day, so we cannot take them back. Here is what we do instead.

Before orders close

Until orders close for your bake day (2 days before baking, at 18:00 Bangkok time), you can cancel your order with a full refund, or change the flavours, the number of boxes or the bake day, free of charge. Just write to us on WhatsApp or LINE with your order number.

After orders close

The ingredients are bought for your boxes: your order can no longer be changed, cancelled or refunded.

Unpaid orders

An order not paid within 24 hours is cancelled. Nothing is due.

If we cancel a bake day

If we have to cancel a bake day, or a batch fails, you choose between a full refund and the next bake day.

Damaged box

If a box arrives damaged, send us a photo within 24 hours of receiving it: we remake the box or refund it.

Boxes not collected, courier not received

A box not collected is kept for 24 hours in the fridge, then it is lost and not refunded. If nobody receives the courier at the address given, the delivery fee is lost and a new delivery is charged again.

Orders from professionals

For quotes, the deposit of 50% is refunded if you cancel more than 14 days before your bake day; it is kept between 14 and 3 days before; less than 3 days before, the full amount is due.

How we refund

Refunds are made by bank transfer or PromptPay to the account that paid.